At Aussie Hop, we value your feedback and are here to assist you with any questions or concerns you may have. Whether you need help with your order, have questions about our products, or just want to share your thoughts, our team is ready to assist.

1. Customer Support

• Email Support: Our customer support team is available to help you with any inquiries you may have. You can reach us via email at support@aussiehop.com.au. We aim to respond to all emails within 24-48 hours during business days.

• Phone Support: For more immediate assistance, you can also contact us by phone. Please note that our phone lines are open Monday to Friday, 9:00 AM - 5:00 PM (AEST).
  Phone :  +61 480 581 445

• Live Chat: If you prefer real-time assistance, our live chat is available on our website during business hours. Look for the chat icon at the bottom right corner of the page to start a conversation with one of our support representatives.

2. Order Inquiries

• Order Status: If you need to check the status of your order, you can do so by logging into your account on our website. You will also receive updates via email, including order confirmation, shipping notifications, and tracking information.

• Order Modifications: If you need to make any changes to your order, such as updating your shipping address or cancelling an item, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

3. Returns and Refunds

• Return Process: To initiate a return, please email us at support@aussiehop.com.au with your order number and reason for return. Our support team will guide you through the return process and arrange for a pickup if necessary.

• Refund Status: If you have already returned an item and are waiting for a refund, you can check the status by contacting our support team. Refunds typically take 5-7 business days to process after we receive the returned item.

4. Product Information

• Product Details: If you have any questions about our carry-on travel bags, including size, materials, features, or care instructions, please visit our Product FAQs page or contact us directly.

• Warranty Claims: Our products are designed to last, but if you experience any issues, please reach out to us with details of the problem, and we will assist you with the warranty claim process.

5. General Inquiries

• Feedback and Suggestions: We love hearing from our customers! If you have any feedback or suggestions on how we can improve our products or services, please don’t hesitate to let us know at support@aussiehop.com.au.

• Partnerships and Collaborations: If you’re interested in partnering with Aussie Hop or collaborating on a project, please reach out to our business development team at support@aussiehop.com.au. We are always open to exploring new opportunities.

6. Address

• Office Address:
  Aussie Hop
  22 Campbell St
  South Windsor NSW 2756
  Australia

• Mailing Address:
  For returns or correspondence, please use the following mailing address:
  Aussie Hop
  22 Campbell St
  South Windsor NSW 2756
  Australia

8. Frequently Asked Questions

• Visit Our FAQs: For quick answers to common questions, please visit our FAQs page. It covers a wide range of topics, including shipping, returns, product care, and more.